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| Frequently Asked Questions |
Contact Us: TOLL FREE 1-866-723-5115
When are you open for business?
You can shop online at any time, but orders placed outside of business hours will be reviewed and shipped the next business day.
Our phone lines are open between 8am-4pm (EST) Monday to Friday.
During this time we take phone
orders and one our friendly customer service representatives would love
to answer any of your questions that you might have.
What payment options are available?
You can place your order online
or by phone securely with your Visa or MasterCard.
You can place your order by fax by creating your order online and
faxing your credit card information to (902) 566-4542.
We do not accept checks, money orders, pay pal, American Express, Diners Club, or cash for our products online.
Please Note: that www.FitZoneProducts.com will appear on your credit card statement.
Why do you ask for an email when placing orders?
Valid emails are required by our shopping cart software to complete the transaction.
Your email is also used to send you an electronic confirmation and
invoice for your order. We also use this should there be any issues
with your order. If you do not have a
valid email please use sales@thehtprogram.com
We have a monthly eMailOut to inform our membership about upcoming
specials, products or services we are offering. You may be added to
this list upon ordering or registering as a user, but can opt out at
any time.
We do not sell your emails to any third parties. Please read our Privacy Statement for more details.
Do I need to make a User Account?
You do not require a user account to place orders; you can do this anonymously.
When will I receive my order?
All of products are available to those customers that reside within the United States.
Orders shipping to the continental United States usually arrive within 7-10 Business Days. Orders shipping outside the continental United States usually arrive within 4-6 weeks. When placing your order your
estimated time for delivery is displayed in the "shipping methods".
Orders placed before 2 pm (EST) weekdays will ship that day.
All other placed after 2 pm will ship within 24 hours.
Orders place on the Weekends will ship out on Monday.
Orders placed during Holidays
will ship on the next business day.
All orders over $45 are FREE shipping, anywhere in the United States.
All orders under $45 are subject to shipping charges based on the
weight of the item(s) purchased. You will be able to see shipping
charges before you complete your order.
If you would like tracking
information for your order please request this information in the
"customer notes" when placing your order. Please Note: this information is not
available within the first 24 hours after the initial shipment and will
be emailed to you when available.
For orders within Canada please visit us at www.theHTprogram.ca
Please Note: some of the items shipping from this site will arrive with labels from our sister site Fit Zone Nutritional Product when Healthy Transformations labeled products are unavailable in our US distribution center.
We do not offer AutoShips to US customers at this time.
However, Fit Zone Nutritional Products offers an AutoShip program.
What if an item is back ordered or
out of stock?
Although ever attempt is made to maintain inventory of every product,
we may be occasionally back ordered on certain products. You
can place an order for back ordered items and they will ship when they
are available at no additional charge. We will ship out the remainder
of your order to ensure you get your products as soon as possible.
Items that are not in
stock cannot be ordered as we do not currently have the product on
hand. We will attempt to get this back into inventory as soon as
possible.
What if an item is
discontinued?
Items that are discontinued can be ordered from the limited remaining
stock available. However, this item will no longer be for sale once the
quantities on hand have been depleted. We will consolidate all
merchandise to our distribution warehouse from all retail locations to
ensure we can maintain fulfillment for AutoShips for as long as
possible.
We will contact current
AutoShip customers ahead of the discontinuation to allow them to "stock
up" on the item before the item is discontinued. Once this option has
been made available, we will then mark the item as discontinued on www.theHTprogram.ca. This item
will still be available to customers for purchase and AutoShips will be
filled until the item is out-of-stock. At this time, the item will then
be removed from online inventory and no longer available for sale. If we
do make another run of this item, we will re-launch it on the website
at that time.
What if I need a return or exchange?
We
do not offer returns on our products. However if your item is damaged
or your order is incorrect, we will make every attempt to replace and/or
rectify the issue with your order. This is done on a case by case
bases. Please contact us at sales@thehtprogram.com if you have issues with your orders or the product you received.
Questions?
If you'd like to contact us by phone 1-866-723-5115 8am-4pm (EST) Monday to Friday, we will be more then happy to answer any question you might have about our products or services.
You can also click the "contact us" tab at the top of this page to email our sales department at sales@thehtprogram.com
We thank you for visiting us at www.theHTprogram.com
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